return policy

Eddo Pollak Design Ltd. will issue a full refund if merchandise is returned in new condition with a sales receipt within 7 days of purchase, except for all custom orders and sale items.

All sale items are final sales and cannot be refunded, store credit is given instead and items may be exchanged.

Between 8 and 30 days after purchase we will issue you a credit note. Any item returned must be in new condition and without any damage. After 30 days items cannot be refunded.

If you wish the item you are returning to be picked up by our delivery service and returned to our store, a delivery charge will apply. The delivery charge will be subjected to the distance of the pick-up location.

warranty

We offer a warranty on all our furniture products for 12 months from purchase date to be free from defective workmanship and materials. Defective products can be returned to be repaired whenever possible or otherwise will be replaced.

This warranty does not apply to cracks which may appear when wood is exposed to the elements which are considered entirely natural for teak outdoor furniture, or damage caused from misuse or abuse.

payment

Payment in full is required prior to pickup or delivery. All products remain on the property of Eddo Pollak Design Ltd. until payment is received in full.

delivery

The delivery charge will be subjected to the distance to the delivery location.

deposit policy

Any custom order requires a 50% deposit at the time the order is placed. The order cannot be cancelled once we have placed the order with our supplier.

layaways

Layaways are the purchase of any product that is in stock at our store and that the purchaser is not taking with them but picking up later or getting delivered. As we must set this product aside and it is not available for purchase by anyone else, we require full payment at the time of purchase.